Payment Terms
1. WITHDRAWAL FROM PURCHASE by written form
The buyer has the right to withdraw from the purchase within 14 days according to Article 72 of the Consumer Protection Act by sending a written notice to the email address : info@erra.hr
The 14-day period begins on the day of receiving/delivery of the ordered goods. In the electronic written notice of withdrawal from the purchase, clearly state the decision to withdraw from the purchase (with your name and the date of the order).

2. PRODUCT RETURN If the buyer has already taken possession of the goods and withdraws from the purchase, they must return the received goods to the company within 14 days of the written notice from the first paragraph. The company must refund the money for the returned products to the buyer’s bank account no later than 14 days from receiving the goods. When returning the products, they must be unused, undamaged, and in their original packaging. A copy of the original invoice must be attached to the returned product. Send the shipment to the address: Stefani Markovic, trading company Podhum 20, 51218 Podhum, Croatia. The cost of returning the goods is borne by the buyer. We do not accept shipments with payment on delivery for returned products.

3. COMPLAINTS ABOUT SHIPMENT Erra is responsible for actual factory defects of purchased products in the online store www.erra.hr
If the buyer has any complaint according to Article 10 of the Consumer Protection Act, please inform us at email: info@erra.hr
The consumer must describe the error in detail in the notice of the error and enable the seller to consider the error. In case of a complaint, please return the product with a copy of the original invoice to the address Podhum 20, 51218 Podhum, Croatia marked ‘Online Sales’ within 14 days of purchase. After receiving the goods, Erra will provide a written response to the complaint within 8 days of receiving the written notice and the product. Complaints sent by parcel distribution must be properly packed in cardboard packaging. All complaints that are improperly packed and that have visible mechanical damage during transport will not be accepted, but will be returned to the sender. The cost of returning the goods is borne by the buyer.