Returns and Complaints
Erra.hr is committed to protecting your privacy and ensuring the protection of your personal data. Please take the time to review this notice, which explains what information we collect about you, how we use it, and your rights.
WHAT PRIVATE DATA DO WE COLLECT ABOUT YOU?
We collect private data about you when you provide it to us directly or by using the Site. This information may include: ▪ Information you provide to us when using the Site (e.g., your name, contact information, gender, product reviews, and other information you enter into your profile); ▪ Transactional and billing information if you make any purchases through the Site (e.g., debit or credit card information and delivery information); ▪ Records of your interactions with us (e.g., if you contact our customer service team or communicate with us through social media); ▪ Information you provide when participating in a contest or survey; ▪ Information collected automatically using cookies and other tracking technologies (e.g., which pages you visited and whether you clicked on links in our emails). We may also collect information about the device you use to access our Site; ▪ Other information necessary for the Site, for example, we may access your location if we have your consent. If you shop in our store, we may combine the information you provided to us in the store (e.g., if you make a purchase or join our mailing list in the store) with the information mentioned above.
WHAT DO WE USE THIS PRIVATE DATA FOR?
Depending on how you use our Site, your interaction with us, and the permissions you set, these are the opportunities for which we will use your private data: ▪ To complete your order and maintain your online account. ▪ To monitor and respond to your inquiries or complaints addressed to the customer support team. ▪ To personalize the Site for you and show you content that would be of most interest to you (based on your account information, purchase history, and Site viewing history). ▪ To improve and maintain the Site and track its usage. ▪ For market research, e.g., we may ask for your opinion on some of our products. ▪ To send you targeted marketing messages and show you certain advertisements, with your consent or general permission to do so. ▪ As a case of insurance, to investigate fraud and, if necessary, protect ourselves and third parties. ▪ To comply with our legal and regulatory obligations. We rely on the following legal bases, according to data protection law, to process your personal data: ▪ Because the processing of data is necessary for us to conclude a contract with you or take a step toward entering into a contract with you (e.g., when you make a purchase from us, we use your personal data to process the purchase and complete the order). ▪ Because we have obtained your consent (e.g., when you contact us with an inquiry and have the option to add optional information to your account profile, or if you agree to receive our marketing communications).
MARKETING
We enjoy communicating with our customers, and depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone, or mail. Some of these messages may be tailored to you based on your previous browsing or purchasing activities and other information we hold about you. If you no longer wish to receive marketing information from us (or want to resubscribe!), you can change your preferences at any time by contacting us (details below), clicking the “unsubscribe” link in any email, or updating your account settings. If you unsubscribe from marketing, please note that we may still contact you with service-related messages from time to time (e.g., order and delivery confirmations and information about your legal rights). You may also see advertisements for our website or third-party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity and allow us to advertise to users who have visited our website). If you see an ad on social media, it may be because we have engaged the social media platform to display ads to our users or users who fit our user demographics. In some cases, this may involve sharing your email address with the social media platform. If you no longer wish to see tailored ads, you can change your cookie and privacy settings in your browser and on third-party websites.
WHO DO WE SHARE THIS PRIVATE INFORMATION WITH?
We share users’ private information with third parties under the following circumstances: ▪ With our suppliers and service providers who work for us, such as payment processors and delivery companies. ▪ With all of our professional and legal advisors. ▪ With third parties involved in fraud prevention and detection. ▪ With the police or other government bodies, for example, to report fraud or in response to a legal request. ▪ In the event that we sell any business assets, personal data of our customers may be disclosed to potential buyers. In this case, we will make a reasonable effort to ensure that the buyer is bound by the terms of this Privacy Policy. ▪ In other circumstances, when we have your consent or it is lawfully permitted to do so.
SECURITY
This website ensures that data is encrypted when leaving the website. This process involves converting data or information into code to prevent unauthorized access. This website follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilized to protect customer data when transmitting to and from this website via a secure communication channel. While we take all reasonable precautions to ensure that personal data is protected at all times on our website, we cannot guarantee the security and integrity of data transmitted to our website.
CHILDREN
Our website is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18 years of age. COOKIES Our website uses cookies and similar technologies to provide certain functionality on the website, understand and measure its performance, and deliver targeted advertising. Please refer to our Cookie Policy here for further information about the cookies we use and how to adjust your cookie settings.
YOUR RIGHTS
You have certain rights regarding your personal data, including the right to access, portability, rectification, and erasure of your personal data. You also have the right to object to the use of your personal data for certain purposes, including receiving marketing messages. Please refer to the ‘Marketing’ section above for more details on how you can choose different marketing options. We will comply with all requests to exercise your rights in accordance with applicable law. Please note, however, that there are certain limitations to these rights, and there may be circumstances where we are unable to fulfill your request. To exercise your rights regarding your personal data or if you
have any questions or concerns regarding your personal data, please contact us using the contact form or by phone: +385977481831. You also have the right to contact your local data protection authority.
